1. If you wish to return an item, you must notify your intention to return it in writing, in the form of a letter. Please send the letter, along with the item(s) back to London Sole LLC. The item(s) must then be returned within 30 days of invoice date. Item(s) received after 30 days of invoice date may not be refunded.
2. All items must be returned in unused (re-saleable) condition.
3. The customer is responsible for the postage costs incurred when returning an item. Goods must be returned with proof of purchase by registered/recorded/insured delivery only. We cannot be held responsible for items returned to us that we have not received and signed for.
4. Any item purchased via telephone, mail order or internet, must be returned directly to:
London Sole Web Order Department
1331 Montana Avenue
Santa Monica, CA 90403
or
London Sole
19 Maiden Lane
San Francisco, CA 94108
*Kindly mail your return to the location from where it was sent.
Return of Faulty, Incorrect or Sub-Standard Products
Please follow the same procedures as above. However, if the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage charge providing there is no evidence of the goods being damaged after delivery.
Return of Items in order to Exchange
To ensure that the item(s) you wish to exchange for will be in stock, please telephone one of our U.S locations to place the item(s) on hold. Item(s) may not be placed on hold for exchange longer than 7 days. Once the original item(s) is received by London Sole LLC, the new item(s) will be mailed to the customer.
By returning shoes for an exchange you have agreed to have the credit card that was used for the original order debited/refunded by the difference of the original item and an additional shipping charge.