CUSTOMER SERVICES
FAQ
 
HOW DO I MAKE A PURCHASE
 
Shopping at London Sole is easy:

If you know what you are looking for, use the BALLET FLATS, FLAT SHOES, and SMOKING SHOES tabs. Once in a page, you can shop by size, color, or material.

Once you have found an item, select your size and click on the 'ADD TO SHOPPING BAG' button underneath each item.

Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page. You can use the 'REMOVE FROM BASKET' link to delete items from your shopping bag.

Click on 'PROCEED TO PURCHASE' to complete your order.

If you have a promo code, there will be an option to enter it before you click CONFIRM ORDER.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
 
Yes, you need to input your information to place an order. When you register with us you'll be able to enjoy the following benefits through your London Sole account:

Track your orders and review past purchases

Build a customized Wish List that you can email to friends and family. Plus, you can also print your shopping lists and take them wherever you go!

Add sold out items to your Wish List so you can see if more stock arrives

Save your address details so you can shop even quicker next time

Manage your account details, address book and email preferences
WHICH SIZE SHOULD I CHOOSE?
 
Our shoes are all hand-made to the highest standards – this can mean a slight discrepancy in sizes between styles.

Check the SIZE GUIDE for each style that you are looking to buy. Every style runs differenlty in size, so make sure to check the shoe you'd like to order for unique sizing information. 

In addition, our customer care team can answer all your questions on sizing and fit − simply email [email protected] for further advice.
HOW DO I KNOW IF AN ITEM IS IN STOCK?
 
All items are in stock unless the size displayed is starred. Please be aware that even if an item is in your shopping bag, another customer can still buy it until you have completed your order.

You can also request an email when we get your shoe back in stock.
WHAT PAYMENT METHODS DOES LONDON SOLE ACCEPT?
 
We accept Visa, MasterCard, and American Express.

If you prefer, you may place your order by telephone at 310-255-0937 with our Customer Service team.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
 
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times
CAN I ADD ITEMS TO AN EXISTING ORDER?
 
Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order, which contains all the items you require.
WHERE IS MY ORDER?
 
We ship with UPS. You will receive an email with tracking information once your order is fully processed.

We aim to dispatch all orders within 24 hours Monday-Friday. UPS does not pick up or deliver on the weekends or holidays, so an order placed on one of these days will not be processed until the next business day. Please be aware that during busy periods, such as Christmas and Sale time, dispatch times may take a little longer. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, LONDON SOLE is not responsible for any delays caused by destination customs clearance processes.
HOW DO I RETURN OR EXCHANGE AN ITEM?
  
If you wish to return an item purchased online at www.londonsole.com, please follow these steps on our Shipping page.
HOW DO I BUY AND REDEEM A GIFT CARD?
 
You can buy a LONDON SOLE gift card in US dollars. Simply follow the instructions given:

Choose how much you would like to give
Type in the recipient's name
Add a personal message
You can amend your gift card details and message when the item is in your shopping bag
Type in the recipient's delivery address (or your address if you would like to give it to them yourself)
Delivered in LONDON SOLE signature packaging
 
There are fixed denominations for gift cards. However, you can purchase multiple gift cards to achieve your desired amount. The denominations are as follows: 

$50
$100
$150
$200
$250
$300
$350
$400
$450
$500

You cannot redeem a gift card on the web. You will need to place your order with our boutique, contact us via email at [email protected] or call 310-255-0937.

Gift cards are non transferable and may not be returned or redeemed for cash. 
Gift cards do not expire.